Help & FAQ
Here you’ll find answers to the most common questions about shopping with us. If you need further assistance, feel free to contact our support team.
Order & Shipping
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking link.
How long is the shipping time?
We offer Worldwide Priority Shipping with estimated delivery times:
- USA & Canada: 5-10 business days
- Europe: 5-10 business days
- Australia & New Zealand: 7-15 business days
- Rest of the world: 7-20 business days
Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. Check our promotions for details.
My package is delayed. What should I do?
Sometimes, delays can occur due to customs processing or carrier issues. If your order hasn’t arrived within the estimated time frame, please contact us for assistance.
Return & Refunds
What is your return policy
We offer a 30-day hassle-free return policy. If you’re not satisfied, you can return your item within 30 days of receiving it. Items must be in original condition and packaging.
How do I start a return or exchange?
To initiate a return, please contact our customer support, they will provide you with prompt instructions to start the process.
How long does it take for a refund to process?
Once we receive your returned item, we’ll process your refund within 30 business days. Refunds will be issued to your original payment method.
Payment & Discount
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other major credit and debit cards, as well as PayPal, Apple Pay, Google Pay, and other secure payment methods.
Can I use multiple discount codes during checkout?
Only one discount code can be applied per order. Be sure to use the best one for your purchase.
Do you offer gift cards?
Yes! We offer digital gift cards. You can purchase them by contacting our customer support.
Product & Sizing Information
How do I find my size?
Each product page includes a Size Guide. We recommend checking the measurements before placing your order.
Are your products true to size?
Most of our items fit true to size, but if a product runs small or large, we’ll mention it in the product description.
Where can I find care instructions?
We carefully select high-quality materials for comfort and durability. Check each product details for specific care information.
Customer Support
How can I reach customer support?
Our 24/7 Customer Support team is here to help!
You can contact us via:
- Email: support@KazeSupply.com
- Contact form: Contact Us
Do you offer wholesale or bulk orders?
Yes! If you're interested in bulk or wholesale orders, please reach out to us at support@KazeSupply.com.